How Can We Help?
Owned and operated by Evolve Backyard, we're happy to help with orders, product questions, or anything about your outdoor space.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use the tracking number to follow your delivery status directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on how to start a return and what qualifies, please review our Return Policy page or send us a message.
Can I exchange an item for a different model?
If you would like to exchange a product, please contact us within the return window. We will walk you through the process and help you find the right grill, mower, or sauna for your space.
How do I choose the right grill or sauna for my backyard?
Consider your available outdoor space, how often you plan to use the product, and any specific features that matter to you. Our team is happy to answer questions and help you compare options before you buy.
Do your robot lawn mowers work on different lawn sizes and terrain?
Our robot mowers are designed to handle a range of lawn sizes and conditions. Each product listing includes coverage specifications so you can match the mower to your yard's requirements.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
Our Commitment to You
Timely Responses
We aim to reply to every enquiry within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Thoughtfully Selected Products
Every grill, robot mower, and sauna is chosen for quality, durability, and long-term backyard enjoyment.
30-Day Returns
If something is not the right fit for your space, our return process is straightforward and stress-free.
